01When should I submit an urgent request?
Request urgent help for complete cooling loss during dangerous heat, repeated breaker trips, a burning odor, smoke, alarming electrical noise, significant water near electrical components or risk to vulnerable occupants.
02What should I do while waiting for contact?
Turn the system off if it smells hot, repeatedly trips a breaker, is frozen or is leaking near electrical equipment. Move vulnerable people to a safe, cooled location if possible.
03What details help assess urgency?
Provide the indoor conditions, when cooling stopped, any sound, odor, ice, water or breaker activity, the property type and whether vulnerable occupants are present.
04What does 24-hour request intake mean?
It means a service request can be submitted at any hour. It does not promise a technician, immediate dispatch, same-day arrival or a specific response time.